Good to know
Are there any unanswered questions about your holiday with us?
Here you will find a brief summary of the most important points.
The flat is available from 15.00 on the day of arrival.
On the day of departure we ask you to vacate the flat by 10.00 a.m. at the latest.
The Rainer bakery in Sillian ensures that you can start the day with fresh bread rolls. We offer a bread delivery service from Monday to Saturday. Please let reception know by 8.00 pm the day before and we will organise the bread delivery for you.
If you are unable to start your holiday with us, the following cancellation policy applies:
- Up to 3 months before arrival you can cancel free of charge.
- Up to 1 month before the arrival date we charge 40% of the total price.
- Up to 1 week before the arrival date, we charge 70% of the total price.
- In case of cancellation in the last week before arrival we charge 90% of the total price.
- In the event of a no-show, the full amount of the holiday will be charged.
In the event of cancellation, the deposit paid less € 10.00 processing fee will be refunded.
When booking, we recommend taking out travel insurance. This can be taken out directly with each booking or here.
Drinking water straight from the spring
The water from the tap comes from our own spring and is of excellent quality. It is therefore not necessary to buy additional water - the best is available directly on site.
You don't need to bring your own mineral water
There is a soda stream in the lounge - so you can prepare your own sparkling water at any time.
We are also happy to offer a cleaning and ironing service for an additional charge. You will find a laundry bag in the flat. The prices are available at reception.
On the ground floor there is a lounge for communal use. There is a coffee machine with capsules (capsules are available from us), games, books and much more.
When booking a flat, a deposit of 35% of the total price is required. The remaining amount is paid on site in cash or by EC / credit card.
The following reductions apply for children travelling with two or more full-paying adults:
- Children up to 2 years 100% reduction
- Children from 3 to 5 years 30% reduction
- Children from 6 to 11 years 10% reduction
Free Wi-Fi is available throughout the house for all guests.
We accept cash payments and payments with debit & credit cards.
Cars can be parked in front of the house in an uncovered parking space.
In the Bergkristall, Citrin and Aquamarin flats we also welcome your four-legged friend - by prior arrangement, at a price of € 19.00 per night (without food).
We charge a deposit of € 100.00 for possible damage, which you will receive back in full on departure if everything is in order.
To keep your valuables safe, there is a safe in each flat.
For the well-being and health of our guests, the house and flats are absolutely smoke-free.